Shipping policy

Shipping Policy

​Thank you for shopping with Pollo Task. We are committed to delivering your orders quickly and securely. Below are the details of our shipping policy to help you understand how your order gets from our store to your doorstep.

​1. Order Processing Time

​All orders are processed within [PROCESSING TIME] (excluding weekends and public holidays) after receiving your order confirmation email.

​You will receive another notification when your order has shipped.

​If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email or SMS if there is a significant delay in processing.

​3. Shipping Costs

​Shipping charges for your order will be calculated and displayed at checkout.

​Standard Shipping: [SHIPPING COST = ₹0]

​Free Shipping: We offer free standard shipping on orders over [MINIMUM AMOUNT FOR FREE SHIPPING = ₹0].

​Express Shipping: [ Shipping cost = ₹0]

​4. Shipment Tracking

​Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

​5. Delivery Issues and Delays

​While we strive to meet all delivery timelines, occasionally factors outside of our control (such as extreme weather, logistical strikes, or peak festive seasons) may cause delays.

​Incorrect Address: We are not responsible for lost packages if the shipping address provided at checkout was incorrect. Please double-check your details before confirming your order.

​Damaged Items: If you receive your order damaged, please contact us immediately at [EMAIL ADDRESS : abdeas1788@gmail.com] with your order number and a photo of the item's condition.

​Missing Packages: If your tracking information shows "Delivered" but you haven't received your package, please check with neighbors or your local courier office before contacting us.